Refund Policy

Last updated: October 25, 2026

At AtomicURL (atomicurl.com), we strive to ensure you are completely satisfied with our URL shortening and management services. Please read our Refund Policy carefully before making a purchase.

1. 7-Day Money-Back Guarantee

We want you to be fully confident in our Pro plan. If you are not satisfied with your subscription, we offer a 7-day money-back guarantee from the initial date of your purchase. If you request a refund within this 7-day window, you will receive a full refund.

2. Eligibility for Refunds

To be eligible for a refund, the following conditions must be met:

  • The refund request must be submitted within 7 days of the original purchase date.
  • The request must include your account email address and transaction/invoice ID.
  • The account must not have violated our Terms of Service.

3. Non-Refundable Cases

Refunds will not be provided under the following circumstances:

  • After 7 Days: Requests made after 7 days from the initial purchase date will not be honored.
  • Change of Mind: If you simply decide you no longer need the service after the 7-day period.
  • Account Termination: If your account is suspended, banned, or terminated due to a violation of our Terms of Service (e.g., creating malicious or spam links).
  • Automatic Renewals: If you forgot to cancel your recurring subscription before the renewal date, unless required by applicable law. (You can cancel your subscription at any time to prevent future charges).

4. Subscription Cancellation vs. Refund

Cancellation: You can cancel your Pro subscription at any time from your dashboard. Canceling stops future recurring charges, but you will retain access to Pro features until the end of your current billing period.

Refund: Cancellation does not automatically trigger a refund. You must contact our support team explicitly to request a refund within the 7-day window.

5. How to Request a Refund

To request a refund, please reach out to our support team with your account details:

  • Email: [email protected]
  • Support Ticket: Open a ticket directly from your AtomicURL dashboard.

6. Processing Time

Once your refund is approved, please allow 5 to 10 business days for the funds to reflect back on your original payment method or bank account, depending on your card issuer or payment gateway (Paddle).

Need Help?

If you have questions regarding our refund policy, please don't hesitate to contact us for assistance.